Warranty, Care & Replacement Policy
At Gayatri Heritage, we take immense pride in delivering handcrafted brass and spiritual décor that is rooted in tradition and built to last. To ensure your satisfaction, we offer a 1-Year Limited Replacement Warranty on select brass god statues under the terms below.
Warranty Terms & Conditions
-
Coverage Duration: 1 year from the date of purchase.
-
Eligible for Replacement Only If:
-
The statue's color fades naturally over time despite proper care.
-
-
Not Eligible For Replacement If:
-
The product is damaged due to mishandling, drops, or scratches.
-
The statue is cleaned with harsh chemicals or abrasive materials.
-
The statue is used as a temple deity or for religious rituals.
-
Improper use such as outdoor placement, water exposure, or extreme conditions.
-
Spiritual Note
Our brass god idols are crafted for home and office décor purposes only.
If the idols are placed in temples or designated for spiritual rituals, they are considered sacred and must not be replaced. Temple idols are believed to embody divine presence and are worshipped through traditional rituals. Replacing such idols is not encouraged unless instructed by a qualified priest or spiritual guide.
We request our customers to honor the sanctity of spiritual idols and treat them with utmost devotion and care.
Care Instructions
To maintain the divine charm and long-lasting shine of your brass statue, follow these care guidelines:
Recommended Care:
-
Wipe gently with a soft, dry cotton cloth.
-
Use mild brass polish or natural brass cleaners occasionally.
-
Store in a dry, shaded place away from sunlight and moisture.
-
Handle with clean, dry hands to avoid tarnishing.
Avoid the Following:
-
Do not use harsh chemicals or acidic cleaning agents.
-
Do not scrub with steel wool, abrasive pads, or hard brushes.
How to Claim Your Warranty
To claim your warranty, contact us on our email ID: gayatriheritage5@gmail.com
Please make sure to include the following:
-
A clear photo of the product
-
Your Order ID and date of purchase
Our team will review your request and get back to you with the next steps.
Return Conditions.
-
Return shipping must be secure and well-packed to prevent damage.
-
Our quality team will inspect the product. If the issue qualifies under warranty, a replacement will be processed.
Thank You
We appreciate your trust in Gayatri Heritage – Rooted in Tradition, Crafted for Eternity.
